Synerprise Nearshore Team Surpasses Medical Collections Goal

Back in November 2017, Synerprise Consulting Services, a Texas-based debt collection agency that works exclusively for healthcare providers, established a Nearshore Contact Center in Baja California, Mexico with 10 agents to meet the requirements of new projects and internal growth, with the help of their partners, Call Center Services International. Now, less than a year from their campaign kickoff at CCSI, the Baja Team is surpassing their goals with 20 agents.

In August of this year, Synerprise’s Nearshore Team surpassed the collections goal by 26%. Synerprise Site Manager, Richard McCoy, congratulated the team:

Congratulations on the success that y'all have had. The growth that this operation has experienced in a short time speaks to the dedication, professionalism and hard work that you have shown. Thank you for being valued members of the team!

SCS specializes in recovering funds for hospitals, medical billing companies, Doctors and many other medical providers to help them recover unpaid billings from patients. SCS helps patients find ways to fulfill their obligations while providing the patients multiple channels to repay the indebtedness.


Synerprise is projecting that their Nearshore Team will grow to 50 agents starting next year. The partnership with CCSI, a contact center services provider with more than 10 years of debt collection experience and expertise in recruiting talented bilingual and bicultural agents in Mexico, as well as the involvement of the Synerprise team in the day-to-day operations of their Baja Center, is what has made this a successful venture.

They are doing a great job and getting better as a crew… Definitely happy with the year one progress of the South location team.


"They have been very accommodating in meeting our needs and very helpful throughout the process."

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)