Worldwide Video Game Pioneer Launches First-Ever Satellite Office In Mexico

Tijuana, August 2019. A Top Multinational consumer electronics and video game company has established a nearshore contact center in Mexico. This represents the only outsourced center in Latin America that delivers best in class, customer service, technical support, digital purchases and refunds and strives to deliver above and beyond customer satisfaction to the gaming industry.

“Mexico has quickly improved trending improvement each month while meeting or exceeding goals in their Mexico has quickly improved trending improvement each month while meeting or exceeding goals in their first full month of production and has closed the gap each month in each CSAT (Customer Satisfaction)measure, and is exceeding performance and Recovery Satisfaction.”

The center started with 21 agents and will reach a total of 75 by years end. Since the operation started client's expectations have been exceeded and the goals have been surpassed such as customer satisfaction levels of 90%, a big milestone for the Mexico team, this is the first time that this level has been reached by any of the client’s center. The key factors for this success are solid leadership by the campaign manager and supervisors team dedication and performance.

OUR MANAGEMENT TEAM WILL MAKE IT EASY

"They have been very accommodating in meeting our needs and very helpful throughout the process."

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)