WAKEFIELD & ASSOCIATES BAJA MEXICO COLLECTION CENTER

Wakefield & Associates is a leading collection agency with centers throughout North America. Wakefield has experienced significant growth in recent years from new clients and acquisitions. In January of 2016, Wakefield established a nearshore Collection Center in Baja Mexico to ensure that performance growth objectives were met.

Wakefield partnered with Call Center Services International (CCSI) to establish their nearshore center. According to Corrie Braafhart, Wakefield’s Director of Collections.

Any member of our operations team could be onsite and back home within a day.

Wakefield & Associates, Inc., is a full service, nationally licensed accounts receivable firm that has enjoyed steady growth each year. They currently service over 3,500 clients with a balanced mix between healthcare, property management, finance, and government services.

Website: https://www.wakeassoc.com/

CCSI has been a valuable resource in supporting Wakefield & Associates’ growth trajectory by supplying quality staffing assets who are committed partners in our success.

Wakefield chose CCSI because they have extensive collections experience and the Center’s proximity to the San Diego, California border.

Any member of our operations team could be onsite and back home within a day. - Ryan Boettcher, COO for Wakefield & Associates.

CCSI and Wakefield are active members of ACA International, which allows them to stay ahead of the ever-changing collection world with regard to compliance, training and best practices.

WAKEFIELD & ASSOCIATES' NEARSHORE TEAM HITS $1 MILLION IN COLLECTIONS

Sep 2017 – Due to their significant growth in recent years, Wakefield & Associates, Inc., a leading collection agency with centers throughout North America, established a Nearshore Debt Collection Center in Baja California, Mexico (minutes from the San Diego border) to expand their ongoing business success.

In August, Wakefield & Associates’ Nearshore Debt Collection Team hit an important company record for the agency.

Wakefield Nearshore Debt Collection Team

“I am very excited to announce the Baja Collections Team for Wakefield & Associates exceeded One Million Dollars in gross collections during the month of August 2017” - Corrie M. Braafhart, Wakefield & Associates’ Director of Collections.

Wakefield & Associates partnered with Call Center Services International (CCSI) in 2016 to establish their nearshore collections center in Mexico, which not only provided them with bilingual capability but a workforce that understands the U.S. consumer.

Ms. Braafhart congratulated the Mexican team for this achievement and a job well done:

“This accomplishment speaks to the hard-work, continued growth, and dedication of our Baja Collectors and Management Team. Congratulations!”.

Both Wakefield & Associates and CCSI are active members of ACA International, which allows them to stay ahead of the ever-changing world of debt collection in terms of compliance, training and best practices.

WAKEFIELD & ASSOCIATES' NEARSHORE TEAM REACHES THE $2 MILLION IN COLLECTIONS MARK

April 2019, Wakefield & Associates a leader in the Receivables Management Industry celebrates continued success with their nearshore Mexico Team by hitting a new collection goal of $2.1 Million in March, crushing last year’s record of $1.2 Million. In recognition of this achievement a lunch celebration was held to Thank the Team.

Wakefield established a Mexico Collection Center in 2016 to increase agent capacity and ensure performance goals were met. Wakefield chose Call Center Services International (CCSI) to assist them with the Mexico expansion.

Wakefield Nearshore Team $2 Million in Collections

“We started with 10 agents, now today we are here with 90 agents. I’ve seen guys grow and develop, we are so proud of each one of you, and so glad that you are a part of our organization.” - Michaela Strand, Operations Manager for Wakefield & Associates

“Wakefield started an operations center in Tijuana to further diversify our employee base and to leverage talent that is available in Mexico. Congratulations on your first $2,000,000 month. Thank you for your commitment to Wakefield and for all you do!” - Chris Adams, Director of Collections”

Wakefield’s success is driven by a dedicated Mexico Agents Team, who are bilingual, bicultural, and determined to help the debtor resolve their outstanding balance in a friendly professional manner. Wakefield nearshore approach is to ensure their Mexico Agents are aligned 100% with the U.S Operation from a technology, training, coaching, compliance and performance achievement stand-points.

OUR MANAGEMENT TEAM WILL MAKE IT EASY

"They have been very accommodating in meeting our needs and very helpful throughout the process."

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)