Wakefield & Associates is a leading collection agency with centers throughout North America. Wakefield has experienced significant growth in recent years from new clients and acquisitions. In January of 2016, Wakefield established a nearshore Collection Center in Baja Mexico to ensure that performance growth objectives were met.

Wakefield partnered with Call Center Services International (CCSI) to establish their nearshore center. According to Corrie Braafhart, Wakefield’s Director of Collections.

Ryan Boettcher

Any member of our operations team could be onsite and back home within a day.

Ryan Boettcher Chief operating Officer, Wakefield & Associates Inc.

Wakefield & Associates, Inc., is a full service, nationally licensed accounts receivable firm that has enjoyed steady growth each year. They currently service over 3,500 clients with a balanced mix between healthcare, property management, finance, and government services.

Website: https://www.wakeassoc.com/

CCSI has been a valuable resource in supporting Wakefield & Associates’ growth trajectory by supplying quality staffing assets who are committed partners in our success.

Wakefield chose CCSI because they have extensive collections experience and the Center’s proximity to the San Diego, California border.

Any member of our operations team could be onsite and back home within a day. - Ryan Boettcher, COO for Wakefield & Associates.

CCSI and Wakefield are active members of ACA International, which allows them to stay ahead of the ever-changing collection world with regard to compliance, training and best practices.


"They have been very accommodating in meeting our needs and very helpful throughout the process."

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

1000 characters left
Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)