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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

International Business Students Visit CCSI

On October 19, a group of International Business students from Point Loma Nazarene University visited Call Center Services International Otay Center to learn about the company business model, the Nearshore benefits and the opportunities of the region. The students had a brief introduction about CCSI, followed by a tour of the facility and ended with a Q&A session.

Contact Center Agent Burnout

A common problem in a contact center environment is agent burnout, and it should not be. Agent burnout causes high turnover rates, employee dissatisfaction and disengagement, absenteeism and tardiness, and poor performance. For all these reasons, it’s a subject that needs attention. What aspects of the job are causing agent burnout and what can you do to avoid it? Here are 10 of the most common reasons that cause burnout in the contact center.

USMCA Benefits Nearshore Mexico

 Following an eternity of uncertainty, the new and improved NAFTA agreement, USMCA, has finally arrived, and it’s looking very positive for Nearshore Mexico. From preferential access, to digital trade liberalization, the USMCA agreement will let the Nearshore industry in Mexico grow fast and this will turn into a positive development. Here are some key takeaways from a recent Nearshore Americas article:

Culture Of Honesty In The Contact Center

Many times, we have talked about the importance of a good work atmosphere in the contact center workplace. It’s necessary to identify what things can affect the workplace you want to create. This time we want to talk about lies and dishonesty. Dishonesty at work can cause deterioration of relationships between coworkers, conflict, team disintegration, stress, and low productivity. There are many reasons why people lie, sometimes people lie to protect others, because of fear or insecurity, to obtain a personal benefit or just as a personal behavior. This is crucial because by understanding the objective of dishonesty in your workplace you can find the right solution.

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Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)