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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

CCSI ISO 20000 Contact Center

ISO/IEC 20000-1:2011 is a service management system (SMS) standard.

It specifies requirements for the service provider to plan, establish, implement, operate, monitor, review, maintain and improve a Service Management Systems. The requirements include the design, transition, delivery and improvement of services to fulfill agreed service requirements.

CCSI 11 Years of Growth

This year Call Center Services International reaches the 11 years mark establishing nearshore contact centers in Mexico. But what’s really important is what we have been able to achieve during those years. This means a lot to us because throughout these years we have helped our clients to reduce cost and increase performance, we have created more than a thousand jobs in the region, and we have always surpassed our own goals.

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Contact Center Bilingual Agents

It can sound obvious to say that having bilingual people in your team is a plus for your business. But, have you noticed the impact that having a contact center bilingual English-Spanish team can have? About 12% of US population speaks Spanish, this means you can cover a bigger market segment, bilingual customer service can increase customer satisfaction and conversions. Those are just some of the benefits, here we explain to you why you should have bilingual agents.

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Hire Agent Skills & Qualities

The hiring process is one of the most important in a contact center. Why? Call Center Agents are the ones that talk with our customers live and action, many times they are who listens to their concerns, persuade them to buy, help them solve problems and questions they might have, and so on. If you care about customer service and customer experience you know the importance of having prepared agents that can offer an excellent service to our customers. That is why you need to look for people with specific traits when hiring a call center agent. Here are some of the most important characteristics you should look for in a call center agent.

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Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)