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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.


Elements Contact Center RFP

Drafting an RFP can be tedious and complicated. You need to consider every aspect that would be involved in your new partnership relationship. But the truth is that RFPs are really needed and useful to make smart decisions about your contact center outsourcing provider. Since you will be trusting them with your customers and becoming an extension of your company, make sure it fits your culture, your requirements, your technology, compliance and security, and other essential elements that can determine the success of the relationship. Here are 6 key sections of a contact center RFP you should not forget when preparing one.


Contact Center Problems

You might be facing some problems in your contact center, but you are not alone. Many contact centers suffer from the same problems because of industry characteristics and type of work we manage. The good thing is that, because these are common problems, you can find ideas on how to easily solve them. As we always recommend, evaluate your contact center, identify the problems, find different ways to solve them and put that into action. Here are 6 common contact center problems and some helpful information on how to successfully fix them. Keep reading and see identify some of these issues!


CCSI Booth 513 Auto Finance Summit

Need to add new capability to your Auto Finance Contact Center?

If so, let's meet at the 18th annual Auto Finance Summit (Booth #513) in Las Vegas, October 24-26.

With over 10 years of experience in the Financial Services Industry, Call Center Services International works with top U.S. auto finance companies to help them establish a PCI compliant & ISO 20000 certified Nearshore Contact Center in Mexico and make sure their operational goals are met with professional, bilingual, and FDCPA-trained agents.


Keep Agents Happy

Many times, we have stopped to think what more can we do to make our contact center agents happy: incentives, empowerment, flexible schedules, free lunches, free massages, decorations, etc. However, to fix a problem you need to see what’s not working. You should know what not to do to keep your agents happy and motivated. It’s as important as knowing what to you should do. Stop and think for a moment, what makes our agents unhappy and are we doing any of these things. Then, come up with a solution for each of these opportunities. Here are 5 things you should not do to keep our agents happy:


Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)