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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

Best Contact Center Articles

First of all, we want to thank all our readers and followers and we hope we have help you improve in one or several aspects of your contact center. This year has been great in many ways, we have grown, we have learned many things, and we want to continue sharing that with you. Here are our 5 most popular articles of the year that you have selected with your views, likes and comments, we put them together, so you don’t miss these learning opportunities.

 

Christmas Team Building Ideas

Christmas is a season when we share our time with others and get together, it is a great opportunity to create bonds in your team. An engaged team is more effective and as we always say, happy employees equal to happy clients. Call centers agents pass most of their time on the phone, but it is important to have a united team to reach the goals and have a healthy environment of collaboration. For call center leaders that need to find some team building ideas and want to take advantage of the Christmas time, here are 7 fantastic ideas. 

Santa's Great Customer Service

It’s Christmas season, the most wonderful time of the year. And every kid is hoping with excitement to get a Christmas present from Santa Claus. There are many things we can learn from him, from his kindness to his customer service. Yes, his customer service, he probably has one of the best customer services in the world, just see all the kids smiling on December 25th. For that reason, there are many things we can learn from him. These are the reasons why Santa has great customer service.

This is a season to thank all people that have contributed to our teams, service and company. Some people have the ability to come up easily with a unique, creative and meaningful thank you message, but, for the majority of us, it is really difficult to elaborate a message with those characteristics. You can look for some pre-elaborated messages on the internet, but they might not say what you really want to say or will not have the same impact on your team. We believe it should be a responsibility of every leader to thank their team members with a sincere message. For that reason, we want to help you come up with an original message that will truly express what you feel for your team, with a list of words from where you can choose what fits best for you and some formulas that will facilitate this meaningful task.

You might be also interested in these popular articles:

15 Empathy Statements And Tips To Help You Improve Customer Service

15 Empathy Statements And Tips To Help You Improve Customer Service

30 May 2018

In the contact center, when dealing with customer complaints, problems and issues, empathy can be...

15 Quotes To Share With Your Call Center Team

15 Quotes To Share With Your Call Center Team

21 August 2017

We know that sometimes it’s hard to keep the motivation up when work gets harder...

5 Tips To Train Your Agents To Avoid Dead Air During Calls

5 Tips To Train Your Agents To Avoid Dead Air During Calls

10 April 2017

Dead air are the long moments of silence during a call. These can be caused...

14 Suggestions to Reduce Noise In The Call Center [INFOGRAPHIC]

14 Suggestions to Reduce Noise In The Call Center [INFOGRAPHIC]

04 March 2017

Loud noise can be very common in a call center. Agents on the phone, supervisors...

How to Build Successful Call Center Teamwork

How to Build Successful Call Center Teamwork

08 August 2014

Teamwork in a call center is fundamental because each agent is considered a part of...

6 Ways to Promote your Call Center Culture and Improve your Customer Service

6 Ways to Promote your Call Center Culture and Improve your Customer Service

21 April 2017

"The way your employees feel is the way your customers will feel." -Sybil F. Stershic...

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
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Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
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