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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.


Bad Customer Service Experiences

Just like Flavio Martins mentions in his article, Why Bad Customer Service Experiences Happen: “It’s inevitable that customer service experiences will sometimes fail.” It happens even to companies that are the best in customer experience. But they are the best for a reason, they know how to act and solve the situations where they fail. Do you have a plan to manage bad customer experiences? Discuss with your Contact Center team and define what will you do. You can think of many ways to do it and here we can help you with 5 basic recommendations to manage these kinds of situations.

International Business Students Visit CCSI

Last Friday, April 13, a group of International Business students from Point Loma Nazarene University visited our Call Center Services International Otay Center to learn about the challenges and opportunities of international business, cross-cultural management, marketing, and ethics. Eric Esparza, President of Call Center Services International (CCSI), gave them a tour of our facilities to show them our contact center operations capacity and explained CCSI’s nearshore business model, followed by a Q&A session with the students.

American Contact Centers Choose Nearshore Mexico

You might already know that Nearshore by itself brings great advantages for U.S. businesses: proximity, cost reduction, and quality. But now, we need to know what the best nearshore location is. Many American contact center companies are choosing Mexico, the third largest supplier of information technology services, after India and the Philippines. There are many advantages, like its English-speaking population, economy, proximity, infrastructure, and more. Here are some of the reasons why American companies choose Mexico that will help you see if you can also benefit from establishing a nearshore contact center.

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Obstacles for Delivering a Great Customer Experience

The concept of Customer Experience is now well known in the Contact Center Industry, but many companies fail to deliver a great customer experience. Why is that? There are many obstacles they might be facing, but to overcome them companies need to know what those obstacles are. We reached out to our favorite CX Experts on Twitter and asked them: What do you think are the biggest obstacles for delivering an outstanding customer experience?

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)