ccsi news icon 33NEWS - Call Center Insights

The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

CCSI Bit Center

CCSI is happy to announce we are opening a new facility in Baja.

 

Call Center Services International has had fast growth during the last years. Just in 2018, we closed 12 new clients, companies that want to expand their operations to Mexico. But not only that, our current clients are growing their nearshore operations, thanks to the great performance they are reaching and the saving opportunity it represents for them.

CCSI 11 Years of Growth

This year Call Center Services International reaches the 11 years mark establishing nearshore contact centers in Mexico. But what’s really important is what we have been able to achieve during those years. This means a lot to us because throughout these years we have helped our clients to reduce cost and increase performance, we have created more than a thousand jobs in the region, and we have always surpassed our own goals.

Contact Center Bilingual Agents

It can sound obvious to say that having bilingual people in your team is a plus for your business. But, have you noticed the impact that having a contact center bilingual English-Spanish team can have? About 12% of US population speaks Spanish, this means you can cover a bigger market segment, bilingual customer service can increase customer satisfaction and conversions. Those are just some of the benefits, here we explain to you why you should have bilingual agents.

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)