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The latest industry insights & news from CCSI, Specialists in Establishing Contact Centers in Mexico for Debt Collection, Customer Service, Sales, BPO and more.

 

Pros and Cons of Outsourcing Customer Service

At this point you might be considering outsourcing your customer service center, maybe you just started looking for a solution to reduce cost while increasing capacity and performance. You might have mixed emotions, on one end concerns about leaving the country and what this might entail, on the other, you might be excited because of the cost-saving opportunity; however, you need to think about the following pros and cons of outsourcing your operation.

Group of Students from USD Visiting CCSI

July 2019, CCSI welcomed a group of students from the University of San Diego Trans-border Institute, in one of its Nearshore Mexico operation centers. The visit took place at the Otay Center in Tijuana, its main center in the region that houses world-class infrastructure with 85,000 sqft.

 

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Mexico City the Best Nearshore

Mexico City is one of the most influential financial countries in the American continent and is globally acknowledged for its economic stability and vast culture. Furthermore, it has the 2nd largest urban population, the biggest in the American continent. Making it the best Nearshore location for Contact Centers, world-class companies have benefited from a large recruitment pool, low-cost labor, low rotation rate and proximity to the U.S. Here We’ll tell you more about the key factors that make Mexico City truly the best option.

Steps To Create A Bonus Program For Your Call Center

Bonuses are a great strategy for call centers to drive motivation and increase performance. The call center work can sometimes turn monotonous and frustrating leading to high turn-over rates, agent burnout and low-performance metrics. Which is why it's paramount to create effective bonus schemes and incentive programs that motivate the agents, increase performance and enforce positive attitudes in the call center. But when there are not properly planned, they can backfire, creating negative competition, demotivation, discomfort or affect negatively the service levels and profit of the company.

For that reason, here we give you 4 steps you need to consider when implementing a bonus program.

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Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
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