Debt Collection Center Evaluation

Choose the Best Nearshore Debt Collection Center With a Quick Evaluation

Finding a new solution provider can be overwhelming, time-consuming and complicated, specifically when it’s a debt collection call center provider.

Because of the importance that it represents to your company, the money you need to recover, the clients you don’t want to lose and the industries ever-evolving rules, regulations and best practices to follow.

The key to making any big goal easier is to divide it into steps. Your first step can be creating a Quick Call Center Checklist.

 

What you need first is to list your minimal requirements, your must-haves for example, need to provide information security, have specific certifications, a proven track record or being in a specific price range.

Next, you add any qualifications you would need and like it to have, for instance, proximity to my center, having an agent development program, a customer-centric philosophy, and many more you can think about.

Once you have this checklist, you can start looking for call center solution providers. Via Google, LinkedIn, on directories, asking for recommendations, using a consultant, wherever you can think of. When finding a call center that seems to be a good one, you can start to mark your list. If it doesn’t have the things you selected as a must you can continue with the other one, and don’t forget to take notes. It's probable that you might not find everything on the web, and you might need to call for information, but the checklist will be a great tool because you will know already what to ask.

If the first contact doesn’t provide you all the answers, the checklist could be more useful, because you could choose to share the list to the person in charge so they can have a better objective in mind and save you time by only showing you the information you’re looking for.

Lastly, there are some things you should keep in mind that the more requirements you have, the harder it would be to find a good vendor, try to avoid putting too many specifications, be more general and be mindful about each point in the list is a must-have or a nice to have.

 

Now, here you can see an example of a quick call center evaluation we created for you! You can use it as a reference for yours.

 

Nearshore Debt Collection Evaluation

Tags:

You might be also interested in these popular articles:

15 Quotes To Share With Your Call Center Team

15 Quotes To Share With Your Call Center Team

21 August 2017

We know that sometimes it’s hard to keep the motivation up when work gets harder...

15 Empathy Statements And Tips To Help You Improve Customer Service

15 Empathy Statements And Tips To Help You Improve Customer Service

30 May 2018

In the contact center, when dealing with customer complaints, problems and issues, empathy can be...

5 Tips To Train Your Agents To Avoid Dead Air During Calls

5 Tips To Train Your Agents To Avoid Dead Air During Calls

10 April 2017

Dead air are the long moments of silence during a call. These can be caused...

14 Suggestions to Reduce Noise In The Call Center [INFOGRAPHIC]

14 Suggestions to Reduce Noise In The Call Center [INFOGRAPHIC]

04 March 2017

Loud noise can be very common in a call center. Agents on the phone, supervisors...

How to Build Successful Call Center Teamwork

How to Build Successful Call Center Teamwork

08 August 2014

Teamwork in a call center is fundamental because each agent is considered a part of...

6 Ways to Promote your Call Center Culture and Improve your Customer Service

6 Ways to Promote your Call Center Culture and Improve your Customer Service

21 April 2017

"The way your employees feel is the way your customers will feel." -Sybil F. Stershic...

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

1000 characters left
Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)