Nearshore Auto Finance Solutions

AUTO FINANCE

Call Center Services International (CCSI) is your strategic, cost-effective choice to help you establish your own World-Class Nearshore Auto Finance Contact Center in Baja California (minutes from San Diego, California) or Mexico City (with direct flights from major U.S. airports).

CCSI can fulfill all your operations requirements through state-of-the-art infrastructure, proximity to U.S., and providing an experienced, bicultural-bilingual (English/Spanish) and performance-driven workforce.

This approach gives you complete control over your Nearshore Contact Center. Our partnership will significantly improve the productivity and efficiency of your in-house team by becoming a seamless extension of your existing operation

EXPAND YOUR AUTO FINANCE CONTACT CENTER CAPACITY AND INCREASE YOUR RECOVERIES!

CCSI is a PCI-compliant and ISO-20000 certified company with more than 10 years of debt collection & loan servicing experience.

Auto Finance Services Expertise:

Auto Loan and Lease Servicing

Customer Care

Collection & Repo Processes

Loan Origination/Document Validation

Customer Negotiation & Conflict Resolution

Benefits of a Nearshore Service Center:

Reduce Contact Center Cost

Increase Customer Satisfaction/NPS

Minimize Delinquency Rate

Largest English-Speaking Recruitment Pool in Latin America

Convenient Locations

Best Work Ethic in the Call Center Industry

Low Turnover Rate

Globally Competitive Rates

Other Auto Finance Industry Expertise:

Service Department Functions (Appointment Setting, KPI/CSI Follow Up)

Customer Service (Customer Retention, Order Management, Appointment Setting, Customer Complaint Handling, Business Development Functions) 

Help Desk (Warranty Support, Roadside Assistance Guidance)

Sales (Lead Generation, Cross & Up Selling) 

Call Transfer (Virtual Receptionist)

Data Entry 

SECURE NEARSHORE FACILITIES IN MEXICO

Visit our state-of-the-art facilities and learn more about our Building and Data Security features!

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)