Nearshore Customer Service Solution


Call Center Services International (CCSI) provides a nearshore “low cost” solution for your call center needs. This is not “Outsourcing”, rather your satellite facility becomes an extension of your existing operation and is managed by your U.S. team as part of the overall workforce strategy.

CCSI provides two types of programs that will make establishing a Nearshore Customer Service Center in Mexico quick and easy. Our proven system will virtually guarantee your success.

Expand capacity or build a call center from the floor up!

The administrative needs for “Doing Business In Mexico” are completely handled by CCSI so your team can focus 100% on integrating and managing your Mexico Call Center. CCSI will successfully establish your Customer Service Center based on your requirements (agent skill sets, infrastructure, and technology) and fully administer the operation utilizing our HR, Accounting, IT, and Management Support personnel.

Our agent's field of expertise:

Back Office Processes

Technical Support

Outbound Sales Campaigns

Survey Calls

Lead Management

Inbound Order Processing

Customer Care

Key advantages of a nearshore call center:

World-Class Facilities and IT Infrastructure

Call Center located minutes from San Diego, California

Reduce Salaries and Overhead by 30%-60%

Professional, Bilingual, Bicultural, and Motivated Agents

Abundant and Skilled Workforce


This model is extremely successful because you maintain operational control of your Nearshore call center and can clone systems, training, processes and best practices to your performance standards.

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)