Nearshore Work-From-Home Agents

WORK-FROM-HOME AGENTS

CCSI’s Work-From-Home agents solution provides Redundancy, Service & Staffing Objectives, Operational & Security Controls, and a Healthy Work Environment.

Call Center Services International (CCSI) has expertise in staffing and deploying a Work-From-Home (WFH) agent model for our North American Clients. We created and developed technology platforms to make the WFH model plug and play. Our platform allows operational & security control and real-time monitoring of productivity & performance goals. This model ensures Business Continuity with minimal risk of system failures and workforce health interruptions.

Case Study: Communication & Productivity Success | How to Control Work-From-Home Nearshore Operation?

Discover how CCSI helped a Leading U.S. Cleaning Servicing Company deploy an effective Work-From-Home Model for it 100-agent customer service operation.

Work-From-Home

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ENSURE YOUR BUSINESS CONTINUITY AND SERVICE LEVELS

Our WFH platform includes remote tools for training, monitoring, coaching, performance development, management oversight, and IT support functions thus keeping a healthy team environment.

CCSI's WFH Advantages:

Redundancy - CCSI’s platform allows you to have Redundant Locations and Work-From-Home Agent models within nearshore Mexico.

Service & Staffing Objectives - CCSI can recruit top-notch Bilingual talent from multiple geographic locations to meet your Service Level Objectives.

Operational & Security Controls - We monitor operational performance in real-time and have security controls to remotely lockdown all critical data.

Healthy Work Environment – CCSI’s WFH model can guarantee a workforce that has less risk of illness from close human contact.

CCSI WFH Keys of Success:

Operational Control - We maintain a VPN connection from the WHF platform to your Data Center Systems. This allows you to have full control of the operation.

Security Control - Our platform is completely locked down with encryption, dual authentication, security updates, and firewall protection directly to data systems.

Real-Time Monitoring - Our Compliance Team can monitor agent screens and keyboard activities under the coaching and incognito modes.

Productivity - CCSI can measure productive hours per agent to determine agent ranking level per team productivity metrics.

Performance Goals - CCSI will review performance metrics daily to ensure goals are met.

NEARSHORE BILINGUAL & BI-CULTURAL AGENTS

Our agents have a strong American culture influence and over 30% have lived in the States. They are fully bilingual with minimal to no accent.

Contact CCSI Today!

We would be delighted to speak with you about your call center needs and the benefits of establishing a call center in Mexico. Please call us or fill out the following form:

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Call Center Services International
809 Bowsprit Road, Suite #204
Chula Vista, CA 91914
+1(877) 399-3419
info@bajacallcenters.com
Mon-Fri: 8:00 am to 5:00 pm (Pacific Time)